Ongoing customer support at all Alert Levels

The Weathermaster Customer Support team can help you with all your enquiries under all Alert Level settings. Contact our Customer Support team by email at customerservice@nzwindowshades.co.nz.

Consultations, quotes and showrooms 

Customers outside of Auckland and parts of Waikato under Alert Level 2 settings can once again visit our dealers' showrooms to discuss product solutions, fabric and material options and help you with your plans. We, please ask that all customers abide by the social distancing and contact tracing requirements.

Those under Alert Level 2 restrictions can also arrange an in-home consultation and quote. Like our showrooms, we will follow all safety measures per the Governments guidelines. To book a consultation with your local store, follow this link.

For customers under Alert Level 3 settings in Auckland and parts of Waikato, our dealers continue to be available via phone or email. In addition to product advice, if you have your plans or window measurements, photos and details on hand, our Weathermaster experts can also guide you on price and prepare an estimate.

To find your nearest dealer and their relevant contact details, follow this link.

Manufacturing

Our head office and manufacturing operations have reopened under Alert Level 3 settings in Auckland. With a clear operating framework established in previous Level 3 settings, we can ensure the utmost safety for our customers and team.

All outstanding orders placed before our lockdown are being fulfilled, and all new orders placed during this time will be processed. Your dealer will update you on the latest estimated delivery timeframes.

We are excited to be once again delivering our made-to-measure window coverings for your homes, and we thank you for your patience during our extended Level 4 hiatus.

Installations, measure-ups and service work available

Installers will be available under Alert Level 3 settings and below, providing OSH requirements and travel restrictions can be met. Equipped with appropriate PPE, they will be able to conduct installations, measure-ups and service work within your home should you be comfortable with their distanced presence.

Sample Express orders

Sample Express orders are being processed under Alert Level 3 settings in Auckland from our head office. All new orders are welcome.

Check back here for future updates

As the situation unfolds and we return to work status, we will be making updates to this page to inform you of our operations and the precautions and reassurances you can expect.

We appreciate your understanding and patience during this time,

The Weathermaster Team