A message to our valued customers,

As per the Government's announcement on Monday 20th April, New Zealand will be moving to Alert Level 3 effective Tuesday 28th April. Under Alert Level 3, we are pleased to announce that our head office, Auckland manufacturing operations and trusted dealers will once again be providing custom, NZ made product and personalised service to our customers around the country.

As COVID-19 continues to develop, the health and safety of our staff, community and valued customers remains our highest priority. Following the guidelines set by the Government and health experts, from manufacturing to installation, we are taking extra precautionary measures to give you peace of mind at home.

Consultations and quotes

Under alert level 3, our dealers are unable to meet in-person at home or in-store. To assist during this time, we are excited to be offering virtual consultations through select dealers around the country. Just like our in-person consultations, our dealers can discuss product solutions, fabric and material options, and help you with your plans over video.

To see whether your nearest dealer offers virtual consultations, follow this link, select your desired store and complete a consultation request. Our dealers are also available via email or phone if a capable video device is not available to you.

For quotes, call or email your nearest store (contact details here) with your plans or window measurements, photos and details, and our trusted Luxaflex experts will be able to provide you with advice and prepare an estimate. Alternatively, request a quote during your video consultation.

We understand that even under alert level 2 and 1, you may not be comfortable entering one of our showrooms, so we will ensure virtual consultations continue to be available to you.

Installation and measure-ups

We are pleased to announce that our installers will be available under alert level 3, providing OSH requirements and travel restrictions can be met. Equipped with appropriate PPE, they will be able to conduct installations, measure-ups and service work within your home should you be comfortable with their distanced presence.

Manufacturing

On Wednesday 29th April, our manufacturing operations will resume at our Auckland premises. With extensive OSH plans developed to ensure the utmost safety for both our customers and our team, we want to thank you in advance for your patience as we navigate our new working environment. The ability to produce quality New Zealand made products without a negative impact on our lead times is something we are proud of, and we are looking forward to once again manufacturing made-to-measure blinds for Kiwi homes.

If you have any questions during this time, our friendly customer service team are available between 8.30 am – 5 pm Monday to Friday on customerservice@nzwindowshades.co.nz to help you with your enquiries.

All the best,

The Luxaflex Team